FAQs

Popular Questions from Guests & Hosts

Guest FAQ's

What if i am late ?
We understand that unexpected things could happen that might delay you getting to the host's home on time. If this is the case please use the contact information we have provided in your detailed booking information to get in touch with your host and let them know about your delay. Our hosts prepare for your experience based on your arrival time so please plan to arrive promptly and be communicative with your host if this is not possible.
How to book the experience ?
Please browse our vetted hosts based on your travel plans. When you are ready to make a reservation, select your desired experience date(s) and click "Book." Fill out details for number of people and submit your payment at checkout. We will communicate with your chosen host and confirm his or her availability to ensure they are ready for hosting. After completing payment online you will receive confirmation of your experience and your host's contact information and address
How far in advance should i book?
Ideally, make your reservations as early as possible to ensure you can get your preferred date(s) & time(s). Our hosts can be booked quickly and booking early also gives your host ample time to prepare for your visit to their home. However, there could be some last minute traveling and we try to accommodate requests up to 72 hours before the experience date. Each host can be different and we have select number of hosts who can take same day and next day bookings, check their availability.
How do i get to & from host address ?
You will be provided with host’s address and contact information when you complete the booking and you are welcome to get there by cab or other means of transportation. Sometimes our hosts also include directions from nearest public transportation or landmarks to inform your taxi driver. Some of our hosts can arrange transportation to and from their home. Look for this on each host's profile and in the booking details.
What are your pricing details >
All prices are listed in U.S. dollars. Prices vary by host and are based on factors such as location, number of people in your group and add-ons such as a cooking class, market tour, alcohol, or transportation. You can see a range of each host's prices on their profile. Once you complete the booking the exact price details will be presented on the checkout page before entering your credit card payment details.
I can’t find my host’s home ?
Your host's address and directions can be found in the confirmation email that was sent and on the confirmation page when you log to your Micasatrip account. If you're still having trouble finding your host's home, please contact your host directly by phone. You can find your host's contact information in booking details for your experience. If you are arriving by taxi, we find the best way to get directions is to ask your hotel concierge or taxi driver call your host directly. We are also available at Micasatrip office to help in any way. While we find that contacting your host directly is the fastest solution, if you would like to speak with someone at Micasatrip please feel free to contact us at any time at support@micasatrip.com.

Host FAQ's

How can i become a host ?
We will be excited to add more passionate hosts to our community. Hosts should be interested in sharing their food and culture with travelers from around the world. We interview and meet with each host either personally or thru WhatsApp to ensure good fit with our existing community, Please visit our "Become a host" and fill out the application and we’ll get back to you as soon as possible.
Greeting and engaing your guests
Our travelers are excited to meet you and look forward to the experiences, be it a meal, food tour of your city, adventures / sightseeing. Please greet them as you would any of your guests coming home and give them an introduction of culture and practices. Its recommended to welcome your guests with beverage and snacks after their arrival.
What about my safety ?
Your safety is number one priority at Micasatrip. If you have any concerns about travelers being hosted, please let us know and so we can share as much information as possible within the laws to make you feel comfortable. If there is anything we can do to make you feel more safe and at ease, we would love to hear your feedback. Call or send us an email anytime to support@micasatrip.com.
How do you handle cancellations ?
We have a 48 hour cancellation policy for our travelers. If guests do not provide this advance notice you will be paid in full. We want to ensure you are fairly compensated for the careful planning and preparation you put into these experiences. You will be paid within 8 hours of the experience completion.
How do you handle dietary restrictions and safety ?
Guest dietary preferences, like allergies and spice level preferences will be communicated prior to the experience. Please ensure all dietary needs and restrictions are met. We ask hosts to serve fresh homemade food using safe, purified water. Please make sure that guests are served purified, bottled water with sealed caps.
Any general etiquette to follow ?
Please do not talk about costs or payments during the experience or otherwise solicit our travelers. Why? Conversations about money lead to awkward moments and we want to ensure that experiences with you are as natural, engaging and comfortable as possible. Our guests pay Micasatrip in advance so they don’t have to worry about paying hosts in person. Our guests provide feedback and its an important part of what they love about the experiences and it enables a truly authentic home dining experience that does not feel like a transaction.

Live Chat
Chat directly with a support representative for immediate answers to your questions.
Email Us
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Call us 24X7
Talk to us directly for additional questions and one of our representative will hellp.
X